Refund Policy

1. Our Commitment
At OlioClassico, we want you to be fully satisfied with your purchase. We comply with the Australian Consumer Law (ACL), which guarantees that goods we sell are of acceptable quality, fit for purpose, and match their description.

2. When You Are Entitled to a Refund, Repair, or Replacement
You are entitled to a refund or replacement if a product you purchase from us:

• Is faulty, unsafe, or of unacceptable quality.

• Does not match its description or sample.

• Fails to do what we said it would do.

This applies regardless of any manufacturer warranty.

3. Change of Mind
Because our products include fuels, oils, and other hazardous goods, we cannot accept returns or provide refunds for change of mind once products have left our premises, unless required by law. Please choose carefully before placing your order.

4. Conditions for Returns
If you believe a product is faulty or does not meet consumer guarantees:

• Contact us as soon as possible with your order details and description of the issue.

• We may request photographs or evidence to help assess the claim.

• Products must be returned in their original container, with appropriate labelling, and safely packaged in accordance with Dangerous Goods transport requirements.

5. Refund Method

• Approved refunds will be processed using the same payment method used for purchase.

• Shipping and handling costs are non-refundable unless required by law.

6. Exclusions
We are not required to provide a refund or replacement if you:

• Misused or improperly stored the product, causing the problem.

• Used the product in a way inconsistent with safety instructions or the intended purpose.

• Failed to follow relevant storage and handling regulations for fuels and hazardous goods.

7. How to Make a Claim
To request a refund, repair, or replacement, please contact us at:

OlioClassico

Email: info@olioclassico.com.au

We will respond promptly and work with you to resolve the matter in line with your rights under the ACL.

8. Governing Law
This Refund & Returns Policy is governed by the laws of Victoria, Australia.